University of Hawaii, Honolulu, HI

B.S., Japanese / Information & Computer Sciences (expected Spring, 2026)

2019 - Present

Help Desk Consultant, UH Information Technology Services

www.hawaii.edu/its/

Effectively answer phone and email requests to the ITS Help Desk; Reset user passwords and resolve other UH account problems; troubleshoot software, hardware, and networking issues over the phone; Assist walk-in support customers at the IT Center service window; Add and update data into the ITSM system; Monitor network and systems operation; Other duties as assigned.

• Answer phone and email requests to the ITS Help Desk
• Troubleshoot software, hardware, and networking issues over the phone alongside other UH account problems
• Assist walk-in support customers at the IT Center service window

2023 - Present

Baker/Baker Assistant, BRUG Bakery Hawaii

brugbakery.com/

• Mixing, Production, Baking, Sandwiches, Donuts, next day prep
• Weighing flour and other ingredients to prepare dough
• Proofing the dough and Baking different bread types with different kind of topping and temperature

2019 - 2020

FRC Chairman, FIRST

My school's robotics team would consistently win the CHairman's Award at FIRST Robotics Compeititions.

2017-2019